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Shipping We ship all orders via UPS Ground unless otherwise informed. Standard delivery time is 3 to 5 business days. All items are shipped with delivery confirmation. Insurance is mandatory for all shipments. This protects you and us against missing and damaged orders. For your protection, orders will be shipped only to the billing address listed on the credit card. Should you wish to have your package sent to an alternate address you must first contact your credit card company and add the alternate shipping address to your card. This can be done as an alternate shipping address or note in your credit file. See International Sales for information regarding shipping. You will be responsible for any customs, duties or taxes if you are an international customer.
Order Processing We process all orders by 3:00 PM Monday through Friday. Orders placed on Saturday and Sunday will be processed first thing the following Monday morning. Most items are in stock and will be shipped out the same day or the following morning. On the rare occasion that we do not have a particular item in stock, it will appear on your invoice and be shipped to you when it comes in. You will not be assessed an additional delivery charge. All orders are shipped from our Florida warehouse.
Discretion We believe in your absolute right to privacy. We do not collect, maintain, sell, rent or distribute your personal information. For Priority Mail shipping, all orders are shipped in a standard priority mail box as shown.
UPS orders are shipped in plain brown boxes. In our efforts to protect the environment, we often recycle boxes.
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